Terms of use

Introduction

The website www.cleaniq.gr is an electronic commercial store selling products and services via the Internet (hereinafter referred to as the online store or website) created and operated by the company under the name Vassilios Voulkidis, located at 5 Thassou Street, Komotini, P.O. Box 69100 by VAT number 070376334 and D.O.Y. Komotini (hereinafter for the sake of brevity the COMPANY).

The following terms and conditions will apply to the use of the e-shop under the cleaniq.gr brand which is located at www.cleaniq.gr. Any user who enters and transacts or makes use of the services of the e-shop (hereinafter referred to as “visitor” and/or “user” or “customer” depending on whether he/she is limited to visiting only the shop or placing an order and selling products and services) is deemed to consent and accept unconditionally the following terms set out herein, without any exception. If a user does not agree with these terms, then he/she must refrain from visiting, using the website and from any transaction or use of the services of the e-shop.

General conditions

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change through the pages of this online store. Contracts through the e-shop are drawn up in Greek.

Information provided & Products

COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, as regards the identity of COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries that were made by mistake / error in common experience and has the right to correct them whenever it becomes aware of their existence.

Limitation of liability

The COMPANY in the context of its transactions from the online store is not responsible and is not liable for any damage or damage resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but it informs the customer concerned on the basis of the data kept for the availability or not and undertakes in case of change of these data, to inform customers in time about the unavailability so in this case it has no further responsibility. The online store provides the content (e.g. information, names, names, photos, illustrations), products and services available through the website “as is”. In no case the COMPANY is not liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and / or cumulatively consists in loss of profits, data, lost profits, monetary compensation, etc.) that any visitor of the online store or third party may suffer from a cause related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from it and / or from any unauthorized interventions.

Risk transfer

In contracts where the supplier dispatches the goods to the consumer, the risk of loss of or damage to the goods is transferred to the consumer when the consumer or a third party designated by the consumer other than the carrier has acquired physical possession of the goods. However, the risk is transferred to the consumer upon delivery to the carrier if the carrier has been instructed by the consumer to carry the goods and this option has not been offered by the supplier, without prejudice to the consumer’s rights against the carrier.

Intellectual property rights

All the content of the e-shop, including the distinctive titles, trademarks, marks, images, graphics, photographs, drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the e-shop. Any copying, transfer or creation of derivative work based on this content or misleading the public about the actual provider of the e-shop is prohibited. The reproduction, republication, re-publication, uploading, communication, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is only allowed with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinctive features listed and describing the online store under the cleaniq.gr trademark or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not provide in any case a license or right of use by third parties.

User Liability

The user/customer agrees and undertakes to use the services, information and data of the e-shop as provided by law and based on the rules of good faith and business ethics. He/she is obliged not to use the online store with the cleaniq.gr trademark for. Sending, publishing, e-mailing or transmitting by other means any content that causes offence to users’ morals, social values, minors, etc.; 3. Sending, publishing, e-mailing or transmitting by other means any content for which users do not have the right to transmit according to the law or applicable contracts (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements); 4. sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties of any kind; 5. sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or impair the operation of any software; 6. sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or impair the operation of any software; 7. sending, publishing, e-mailing or otherwise transmitting any material that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties of any kind; 8.

Limited licence

Cleaniq.gr, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and display this website and its content elements. This license is not a transfer of title to the website and its elements and is subject to the following restrictions: (1) you must retain on all copies of the website and its elements all copyright and other proprietary notices; and (2) you may not modify the website and its elements in any way or reproduce or publicly display, or distribute or otherwise use the website and its elements for any public or commercial purpose.

Links to the website www.cleaniq.gr

The links included in the online store, lead to pages of the store or in some cases lead the user to go from this (online store) to websites of third party providers, businesses, etc. These associated websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link included in an associated website, or any changes or updates to such websites. COMPANY is not responsible for Internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not imply that the COMPANY approves or accepts their content.

Withdrawal form

The declaration of withdrawal is made in writing or electronically by simple letter in which the details of the document (number, date, name), the description of the product for which the withdrawal is made and the contact details of the withdrawing party should be indicated.

Exceptions to withdrawal. There is no backing down on:

• service contracts after the full provision of the service, if performance has begun with the prior express consent of the customer and with the customer’s acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the supplier
• products that are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items (such as but not limited to depilatory machines, shaving – cutting – trimming machines, brushes, toothbrushes and thermometers, etc.).
• contracts where the consumer has specifically requested a visit from the supplier to carry out urgent repairs or maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods in addition to the spare parts that were necessarily used in the performance of maintenance work or repairs, the right of withdrawal applies to those additional services or goods.
• the sale of sealed sound recordings or sealed video recordings or sealed computer software, unsealed after delivery.
• supply of goods manufactured according to consumer specifications or clearly personalised

Returns of defective products

In case it is determined that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the warranty of good operation or in case the COMPANY itself provides the warranty of good operation directly, the following applies:

• The warranty is provided for a limited period of time indicated in the detailed product characteristics. After the end of this period or repair the replacement of the products is possible with an additional charge after a new agreement with the customer.
• The return of the product to be replaced should be made with all the documents that accompanied the product (e.g. DAT, Retailer’s receipt, etc.) and its complete packaging.If the defect was discovered later than the delivery and the packaging does not exist or if the packaging of the product was received by the distributors during the delivery of the item, the packaging of the product is not required.
• The return of the products will be carried out either by the COMPANY’s personnel and means of transport or by courier, or in one of the stores maintained by the COMPANY with the brand “cleaniq.gr” nationwide. In cases of return via courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.
• After the return of the products, the defect reported by the customer is checked and then the customer is contacted to inform him about the results of the check.
• If the defect is detected, the product is repaired or replaced, otherwise the transaction is cancelled if the product cannot be repaired in a reasonable time and another product of equivalent or better characteristics or equivalent value for replacement cannot be found by the COMPANY. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY.
• In particular, in the case of a credit card charge, the COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will then proceed to any action provided for under the contract it has drawn up with the customer without any further liability of the COMPANY. The COMPANY after this information bears no responsibility for the time and manner of execution of the counterbilling, regulated by the aforementioned contract. In the case of payment by cash, if the customer had chosen the option “pick up from the store”, it will be done by returning the money to him from any store of the COMPANY’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.
• In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of this claim against the customer.

Product Returns due to delivery errors

In all cases in which other than the sold products are delivered, by type or quantity or missing properties that has been previously agreed in writing with the COMPANY, the customer returns the products for inspection and verification of the error.In this case the costs of returning the products to the company and the costs of reshipment to the customer are borne by the COMPANY as long as the return method proposed by the company is followed.

Returns of products deemed defective on delivery (DOA)

The return of products, which are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and should have all the original documents that accompanied the product (e.g. D.A.T., retailer’s receipt, etc.) and its complete packaging. In such cases the following applies:

• The product is received and checked for the detection of the defect reported by the CLIENT.
• Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of equivalent quality and price, otherwise in case the customer does not want replacement, the money of the original purchase will be refunded to the customer.The refund is made in the same way as the initial payment of the customer to the COMPANY.
• In particular, in the case of a credit card charge, the COMPANY will be obliged to inform the issuing Bank for the cancellation of the transaction and the bank will then proceed to any action provided for under the contract it has drawn up with the customer without any further liability of the COMPANY. The COMPANY after this information does not bear any responsibility for the time and manner of execution of the offset, regulated by the aforementioned contract. In the case of payment by cash, if the customer had chosen the option “pick up from the store”, it will be done by returning the money to him from any store of the COMPANY’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY’s accounts to the customer.
• The shipping costs both for the return of the products to the COMPANY and for the reshipment to the CLIENT of the replaced product are borne by the COMPANY.
• In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without further notice to a total or partial set-off of this claim against the customer.
• In the case of air conditioners, a visit by the technician of the authorized workshop of the supplier company and a written confirmation of the diagnosis of the damage of the device is required, so that it can be considered that the product was defective at the time of delivery (DOA).

Return of non-defective products – Right of unjustified withdrawal by the customer

• The Client has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (when it is such a contract), or from the delivery (when it is about products) and even more so when there are several products in the same order from the delivery of the last one and when there is an obligation to deliver products at regular intervals from the delivery of the first one. Withdrawal is subject to the following conditions:
• This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
• The withdrawal statement is made in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the withdrawal statement as soon as it is received.
• The consumer must return the product(s) within 14 days from the day he/she notified the company of his/her request for withdrawal, in accordance with the terms of this paragraph.
• Following the declaration of withdrawal, the COMPANY is obliged to refund the price received within 14 days from the receipt of the products.
• Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by COMPANY.
• The refund to the customer will be made by the same means by which the original collection was made. Specifically, in the case of credit card billing as follows: in the event that until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with any action provided for under the contract it has drawn up with the customer. Following this information, the company bears no responsibility for the time and manner of execution of the counterclaim, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “pickup from the store”, it will be done with a refund to him from the store where he made the receipt of the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
• The customer is liable to indemnify the company if he has made use other than that which is necessary to ascertain the nature, characteristics and function of the goods in the period up to the declaration of withdrawal. The ascertainment of the nature, characteristics and functioning of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the goods and putting the goods into operation. The company is willing to inform the customer of any questions regarding the nature and operation of the products by providing additional information material, electronic or otherwise. In case of opening the packaging or putting the products into operation, the value of the products is automatically reduced as the product is classified as second-hand and the customer must compensate the company for the reduction in the value of the product. The reduction in value from the opening of the packaging and consequently from the classification of the product as second-hand is examined on a case-by-case basis and is determined by the company and is usually in the range of 20%-30%.The COMPANY is entitled to agree with the customer on the compensation even with mutual set-off.
• If the withdrawal concerns the provision of services, the customer must pay an amount proportional to the services provided until the withdrawal declaration.
• In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of this claim against the customer.